In-home monitoring and coordination
Logging Utility Caring for You
The people caring for one person are almost never in the same room. LUCY keeps them together anyway.
LUCY is the in-home presence of Hearth Care AI. She sits in the patient's home and links the three groups who hold that person's care: the patient and their family, the caregivers who show up, and the clinical team responsible for the plan.
The reality
A nurse, an aide, a physical therapist, and a daughter three states away can all be responsible for the same person in the same week and never speak to each other. The nurse arrives without knowing what changed on Tuesday. The daughter finds out about the fall on Friday.
Nothing in the home is holding the thread. Everyone is doing their part well and the whole still falls apart in the spaces between visits.
What LUCY does
On-demand listening with a wake word, video calls on the television, night vision and motion detection with the camera controllable by the household, environmental sensing for temperature, and fire and smoke detection. Video calls can be set to connect without the patient needing to accept, for the people who cannot reach the screen.
LUCY integrates with the EMR and pairs over Bluetooth or WiFi with the wearables a patient already uses, so alerts can be raised from wearable data as well as what LUCY observes directly.
Bidirectional alerts and summaries for family, clinician-to-family alerts, and family-to-caregiver messaging. In an emergency, LUCY calls the primary caregiver or nurse and notifies the family through the app at the same time.
When a sister calls, she gets a status update in plain language. When a nurse calls, she gets a clinical summary with concerns and an explicit read on risk. When a nurse is meeting the patient for the first time, LUCY tells her who this person is and what matters to them.
Likes and dislikes, history, day-to-day routines, and DNR status. This is what lets every summary sound like it is about a person rather than a chart.
A clinical dashboard, a family view, and a caregiver view, each showing only what that person actually needs to act on.
How it works
Ambient audio on request, motion and night vision when enabled, environmental sensors, and wearable data streaming in from the devices the patient already wears.
The AI layer turns that stream into a summary shaped for whoever is asking, drawing on the patient profile so context is never lost between visits.
Staff review, edit, and approve notes before anything flows to the EMR. LUCY drafts; the clinician signs.
Who it serves
Family and patient
Talk, video, and check in. Monitor the person, the home, sound, and night vision. Two-way notes with transcription plus the AI summary, so being far away stops meaning being in the dark.
Caregiver
The patient profile, the health monitoring view, and the AI summary. Arrive already knowing what happened since the last visit.
Clinical team and agency
Review, approve, and edit notes into the EMR, plus live monitoring status, alerts, and history in one place.
In their words
“I don't know what I'm doing, and I need someone to listen to me, because my mom at that point couldn't communicate.”
“In this role you become sleep deprived and very fatigued dealing with the illness, and that can become dangerous for the caretaker and the patient.”
“Show regression, or those deltas that indicate the need to follow up on something, so I know if it's really urgent and I need to be assertive to advocate for the patient.”
“Two hours a day spent on things Lucy can do, as an individual clinician.”
What we are measuring
Where this comes from
Research indicates roughly 79% of hospital readmissions are preventable, and the most common thread running through them is a failure of care coordination. LUCY is built directly at that seam.
The approval step is not a compliance afterthought. Notes are drafted by AI and released by a person, every time, because the record belongs to the clinician.
LUCY is in active development and pre-launch. Capabilities described here reflect the current product design, not a shipped feature list, and compliance language is being reviewed before publication.
Tell us who you are and we will reach out when there is something real to try.